nb: copied from my old blog
We run Kayako fusion over at Host Partners, and one of the issues I have had is dealing with sub-departments.
e.g.
GROUP1
- dept1
- dept2
I do not want customers to be able to to submit tickets to the parent department “GROUP1”, as this is just a a group/label, but fusion provides no way to stop this as it treats everything as a department., and does not allow to simply treat the parent as a group.
I never found any solution to this, so decided to do it myself, hopefully others may find this useful.
In the template editor, find the template named “submitticket_departments”
Find the following line, right after the first <(foreach block
<td width="16" align="left" valign="middle" class="zebraodd">
<input type="radio" name="departmentid" onclick="javascript: ToggleTicketSubDepartments('<{$_item[departmentid]}>');" value="<{$_item[departmentid]}>" id="department_<{$_item[departmentid]}>"<{if $_selectedDepartmentID == $_item[departmentid]}> checked<{/if}> />
and replace it with this
<td width="16" align="left" valign="middle" class="zebraodd">
<input type="radio" name="departmentid" onclick="javascript: ToggleTicketSubDepartments('<{$_item[departmentid]}>');<{if count($_item[subdepartments]) >= 1}>unselect(this);<{/if}>" value="<{$_item[departmentid]}>" id="department_<{$_item[departmentid]}>"<{if $_selectedDepartmentID == $_item[departmentid] && count($_item[subdepartments]) == 0 }> checked<{/if}> />
This will stop any departments that have sub-departments being selected, even if it is set as the default department. If you also want all the departments to be expanded by default find this line, after the second <(foreach block
<tr class="ticketsubdepartments_<{$_item[departmentid]}>" style="<{if $_displayParentDepartmentID != $_item[departmentid]}>display: none;<{/if}>">and change it to
<tr class="ticketsubdepartments_>{$_item[departmentid]}>">
