Google alienates kids & parents + How to recover files from a suspended G Suite account

Google alienates kids & parents + How to recover files from a suspended G Suite account

Google alienates kids & parents + How to recover files from a suspended G Suite account 1

I was one of the early adopters of what is now known as Google G Suite and have been using since it was launched back in 2006 when it was originally called Google Apps.

Like most early adopters, I started with the free Google Apps account, which was open to anyone and was originally intended for personal use. Like most people, I got it just so I could use my own domain name with Gmail. A few years later I upgraded to the paid plan, which then became Google Apps for Business and then G Suite basic.

Over the years many things have changed, including the name, rules and policies and new features have been added, not all of them positive and many of them infuriating.

One of the big changes is that G Suite is now intrinsically linked with your Google account, which you use for many other apps and services, including Single Sign On.

G Suite is now for business use only, not personal use, and as such they have intentionally crippled it so that it only works with the core G Suite services and you are not allowed or able to use any of the other useful services that regular Google users enjoy, such as Google families.

I have even discovered that I am no longer able to leave reviews for apps on the play store via my G Suite account, which has been a long-running complaint on the forums as this is the only way to contact the developers or get support for many apps.

Basically Google are treating their G Suite customers like second class citizens and seem to be punishing us at every opportunity simply for being a paying customer and having a G Suite account. Many customers, myself included, are feeling very alienated by this as it seems we would be better off using a free gmail account instead.

The other big change/annoyance is that Google now has an age limit. You are required to be 13+ years old in order to even have a Google account and use any Google services at all, even a free gmail account.

If Google finds out that a user is under 13 years old, they will permanently suspend that users account and will never ever reactivate or give that user or you (the parent) access to that account ever again, no matter the reason.

All these changes are a major problem for parents like myself, who used the original Google Apps for personal use. Like many, I used my Google Apps domain for my entire family and gave all my kids an account so that I could centrally manage their Android devices and permissions.

Image result for google apps history

Under Google’s new rules, this is no longer allowed, so if your kids are under 13 and have a Google account of any type, they are at risk of having their Google account suspended and deleted, which has now happened to me twice.

In both cases the cause of the suspension was Google+. Everything was fine until they tried to use something which prompted them to setup a Google+ account. As soon as you enter your DOB on Google+, it suspends your account immediately if you are under 13.

This was a surprise to me since AFAIK Google+ was actually shut down last April. what I had not realised that they had only shut down the public (free) version but it will still active for G Suite customers.

The other ridiculous thing is that the age limit rule also means that your kids cannot use any Android device since this requires a Google account, which they are not allowed to have.

The only way around this is to use Google’s Family link, which again cannot be used with a G Suite account ( I tried), which is a real shame as it seems like it would be a really great app if I could actually use it.

Image result for google family link

You might think, ok, so I will just create another Google/gmail account and have that on my device alongside my g suite account and use that to manage family link. Nope, this is not possible either as Family link does not allow you to have 2 Google accounts on the same device, not even on the parent device.

So the only way you can use Family link is by having a 2nd phone just for this purpose. If you have an old Android phone lying about, then this may be a viable solution, but it needs to be Android 7 to work properly and use all the features. This wouldn’t, however, be viable if you want to use any of the other family services, which you would obviously want on your primary device.

As if this is not bad enough, when I realised that I could not use family link I had to delete my child’s Google account from their phone in an attempt to put it back to normal, this then completely bricked the device.

I was completely locked out of the device by family link due to it not liking me removing the child account, so a factory reset was the only option. But after a factory reset it wants me to login as the previous user, which fails every time. I have now bricked 2 old phones by attempting to use the family link so far.

Now I understand that Google has implemented these age limits in order to be compliant with COPPA, but they seem to gone completely OTT and heavy-handed with their approach and have further alienated a lot of their customers in the process.

I have become so frustrated and disappointed with Google over the last couple of years that am seriously considering cancelling my g suite account and moving my domain over to office365 or Zoho.

Recovering Data From a Suspended G Suite account

Google alienates kids & parents + How to recover files from a suspended G Suite account 2
Your Google account has been suspended

As I mentioned above, I have been on the receiving end of Googles “no compromise” account suspension of my daughter’s account.

I pleaded with Google support just to unsuspend it for an hour so I could backup all her files from Google drive, but I was told by the agent that there was nothing he could do and the account could not be reactivated under any circumstances.

I asked if he could backup the files and send them to me, but the answer was also no, and I was told categorically that there was no workaround and no way I was ever going to get access to this account or the files.

So off the top of my head, I came up with a couple of workarounds, which surprisingly the support agent had never thought of, because it was not in his list of KB canned responses. Creative thinking doesn;t appear to be one of the skills of a Google support agent.

  1. Rename the Account
    Despite what I was told, there is in fact 1 way to get an account reactivated, which is if the suspension was a mistake because you accidentally provided the wrong DOB and the user is in fact over 13. In which case you need to provide ID to prove your age and if accepted, the account will be re-activated.
    https://support.google.com/a/answer/1110339?hl=en

    You will note in the above link it says there is supposed to be an option for the admin to change the users DOB, but this was not available to me, in fact I could not do anything with the account except delete it.

    So I thought, what if I rename the account to be in my wife’s name, and then send them my wife’s ID as proof of age, thus getting the account reactivated.
  2. Transfer files to another User
    When you delete a user from G Suite, it gives you the option to transfer all the files to another user. So I thought I could just create a new user for my daughter, delete the old user and transfer the files to the new user.
G suite delete user and transfer files

Option 2 was obviously the quickest and easiest solution, so that is what I decided to do, and it worked perfectly. Unfortunately, you cannot save the emails using this method, only the files, but this was not a problem for me.

I also then decided to re-create the original user, expecting this to not work because Google would know it was a previously suspended user.
Surprisingly this also worked, the account was no longer suspended and worked fine. so I repeated the process, and deleted the NEW user, and transferred the files back to the original username.

Now let’s just hope that Google do not read this and decide to further screw us over by stopping us from performing either of the above workarounds.

Are you sharing sentitive data & passwords on freelancer websites?

Are you sharing sentitive data & passwords on freelancer websites?

Are you sharing sentitive data & passwords on freelancer websites? 3

As a freelancer/consultant I use freelancer sites like PeoplePerHour or upwork to get gigs. One of the issues evident in every job I have done is the disregard for security.

Most IT or web related jobs done on PPH are going to involve the exchange of sensitive data, which is required in order to do the job. Clients will gladly share everything with multiple freelancers without a second thought, including their logins for control panels, hosting accounts, domain registrars, website and everything else.

This unconscious sharing of such details has massive security implications which I will address below and offer better and more secure alternatives.

Security Bad Practices

Your login details are for your own use, and everything that is done with your login credentials links back to you. If you share these credentials with multiple people and there is a security breach, you will have no idea who is responsible. If you are an employee and have a boss, then you will most certainly be blamed for the security breach, which could cost your company dearly.

You should not post any sensitive information in the job chat/discussion on the freelancer site (unless they are temporary logins which will be revoked). These conversations will most likely be stored in plain text and not encrypted in any way. Certainly, in the case of PeoplePerHour, I have asked them directly and they have confirmed this is the case.

Are you sharing sentitive data & passwords on freelancer websites? 4
Hackers are everywhere

Thousands of sites get hacked and data is stolen every single day. Most of them are unaware they have even been hacked and the breach can go unnoticed for months or even years in some cases.

If any of the freelancer sites suffer a security breach, the hackers will have access to any data which is not encrypted, which includes all those login details that clients have entered in the chat with their freelancers. Not forgetting that the support staff can also read all your discussions as well, so any dishonest support agent could simply lift your login details and use them for illicit purposes.

Sadly there are also a lot of unscrupulous freelancers out there too, who will intentionally do damage to your systems in order to generate more work for themselves, or may seek revenge in the event of a dispute or disagreement.

I have had several jobs cleaning up after such situations and have found all kinds of back doors, insecure plugins, malware and extraneous logins which presumably had been created by other freelancers.

SECURITY GOOD PRACTICES

Ideally, you should find a single reliable freelancer/company who you are happy with and stick with them, rather than using a different freelancer each time. Not only is this better for security, but using multiple freelancers can also cause other problems as they are oblivious to what work their predecessor has done, and so will often break or undo each other’s work.

Sticking with the same person/company creates a relationship as well as a recurring income, which will, in turn, result in better quality of work, fewer issues and less expense as they will know your systems and the work they have done before and be more inclined to keep you happy.

Plus any decent freelancer/contractor will use a task/project manager and will keep notes on the work he does for ongoing clients which also improves communication and project management.

Do not post sensitive information in the workstream/chat. An exception would be if you are providing a temp login which will be revoked once the job is done.

If you do need to give a freelancer (or anyone) temporary access to your accounts or website, then ideally you should provide them with their own login, not give them yours, which you should revoke (delete) once the job is done.

If it is not possible to create a separate login for your freelancer, then you should always change your passwords after the job has been completed.

HOW TO SECURELY SHARE YOUR DATA

Are you sharing sentitive data & passwords on freelancer websites? 5
everyone should use a password manager

Cloud document sharing

Everyone has access to cloud storage and the ability to share files and documents FOR FREE.

I come across a surprising number of people who are unaware of this, but every single Windows user has access to OneDrive by default. It is part of Windows operating system and allows you to sync up to 5GB of files to the cloud for free. You can then share these files with anyone simply by sending them a link.

Even if you do not use Windows, you can still get a free Microsoft /
OneDrive account.

So you could temporarily put all the info you need to share into a text file or word doc, and share that link with your freelancer. Once the job is done, unshare that file and delete it.

NOTE: This is also not an ideal method and still not very secure to have your login stored in plain text, but it is certainly better and putting them into your workstream where they be on display forever or sending them via email.

If you do not know how to share files with OneDrive, then please read this article “how to share files with others using OneDrive“.

You can also do the same with Google Drive, which you also already have access to if you have a free Gmail account.

Use a password manager

Are you sharing sentitive data & passwords on freelancer websites? 6

Using a password manager is something I recommend to everyone. It will remember all your passwords and other personal info for you, software licenses, bank details etc. It will automatically log you into websites, fill in forms, generate strong passwords for you and more.

The two solutions I generally recommend are LastPass and Dashlane, both of which offer a free edition, although there are many other apps available which vary in features and simplicity.

Password managers are also the most secure way to share logins and other sensitive information with your freelancer and then revoke the share once the job is done. You simply choose to share a login, enter the freelancers email address, and it will send them a share request. If they already use the same password manager, then job done, otherwise, they simply need to register for the free version in order to accept your share request.

As a result the login details are never shared in plain text, as the freelancer will only use the password manager.

WORDPRESS ACCESS

I am going to mention WordPress specifically because this is somehting I deal with a lot, since I build, support and manage WordPress websites.

In almost every WordPress job I do, clients will send me their own admin login, which they have sent to every freelancer before me, who still have access as the password has never been changed.

If you need to give someone permanent access, then create a new admin user just for them, if just need to provide temp access, then I suggest using the “temporary login without passwordplugin , which will allow you to provide a temporary login which will automatically expire after x number of days.

The dangers of using public WiFi

The dangers of using public WiFi

public wifi

How often do you use public WiFi? Are you aware of the dangers of using public WifI? Do you know how to protect yourself from harm? These are some of the questions that I will answer in this post, so if you or your kids are not currently securing your mobile devices, keep reading.

The Dangers Of Using Public WiFi

Everyone has several points during their day when they find themselves somewhere in public, and they just happen to catch a break. In those times, most people will simply take out their phone and check their favourite social network, email, and similar things.

However, to do so, they need an internet connection, and if they do not have a mobile signal then they will next try to scan the area for public WiFi. Some people even have their devices set to connect to any public WiFu automatically. If you do that, you might think that you are lucky having free internet access. However, you might just be about to enter a hacker’s trap.

Any free public WiFi that you find could actually be a trap set by hackers, but even if it is legit, with such poor protection there’s pretty much no difference. We understand that sometimes you don’t have the time or patience to think about this sort of thing. You might be in a hurry, or maybe you are waiting for an important email, or message.

The dangers of using public WiFi 7

Even if you use it for a little bit, your phone, tablet, or laptop can still get compromised.

So in this article, I am going to mention some of the most common and dangerous threats that you may come across when using public WiFi. And also some of the methods that you can use to protect yourself from them.

Snooping

Snooping is possible when you use any WiFi network that doesn’t have encryption, and most public WiFi networks don’t, which makes them different from your home network. When you use your private WiFi network at home, it has password protection, as well as encryption (or at least it should).

Public WiFi networks are different, and many don’t even have password protection at all, so as to easily make them available to anyone. Such as tourists and guests of hotels, restaurants, and alike. However, this also makes them vulnerable, as well as convenient.

When you use a network with encryption, your online actions are hidden from others. If you use one without protection, then everything you do is out in the open for everyone else to see. And if you use such networks to connect to your bank or social network, you will make your privacy available to others.
It is basically like sitting in an office with glass walls, everything you do is visible and nothing is private.

If you use public WiFi to connect to your bank, social network or anything else, you will make your privacy available to others

Compromised Devices

When you are using your laptop or some other device in public, and you connect to an open WiFi, make sure to mark it as a public network. If you do so, the device that you are using will lock down the connection. If you fail to do so, your device will treat it as a safe connection, which might lead to exposure.

In case that someone hacks your device, they might get access to all of your private content and info. That includes pictures, potential credentials, business documents, and everything else that you have.

Malicious WiFi Hotspots

The most dangerous thing that can happen to you is to connect to a fake public network.

They will often have a name like “Free WiFi“, or “Public Network“, or something like that. These are networks that hackers themselves set up, and then leave open, and without protection.

They do so in hope that someone would connect without realizing the danger, and most people will do just that. Not everyone knows about this method, and in fact, the majority doesn’t have a clue that this can even happen to them.

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Several public WiFi Hotspots are set in place by hackers and left open to steal your online credentials, your business documents, contacts list, messages, emails, and everything else

But, when they do connect to one such network, hackers will see everything that they do.

This is how they steal your online credentials, your business documents, contacts list, messages, emails, and everything else.

They can later use this info to break into your bank account, steal your identity, hijack your social networks, and generally ruin your life for their own gain, or simply for their amusement.

Malware

Getting malware on your device via WiFi hotspot that hacker controls is much simpler for them, and much more dangerous for you. Hackers can use malware for many things. Some of them might only steal your files, photos, and similar data.

There is always a worse option, which is when malware actually downloads even more malware. Eventually, the hacker might get complete control over your entire device. If that happens, there is no limit to what they can do, from locking down your phone, to making it a part of a botnet.

WiFi Sniffing

This method is pretty simple when it comes to its concept. Basically, hackers will monitor network traffic and record big swathes of data that passes through. They can inspect this data later, and try to find some useful information.

This method can lead to discovering someone’s credentials, and other personal information. The consequences are many, and they might steal your money, your identity, or blackmail you if they find some secret.

And the worst part is the fact that sniffing through packets of data is not even illegal most of the time. It depends on the country’s laws, but not many choose to bother about things like this, that only affect several people at once.

Doing these things is actually very easy. Most people imagine that you need a lot of technical knowledge, or maybe some expensive equipment to do so. The truth is that almost anyone can do these things with an app or two, or some program of a higher quality.

The real technical knowledge is pretty much not even needed, and most instructions on how to do these things can be found pretty easily online.

You should have in mind that all of these dangers are a real threat, whether you are in your hometown, or in a foreign country.

Free WiFi can be a real danger whether you are in your hometown, or in a foreign country

How To Protect Yourself From WiFi Dangers

Now that you know what threats are out there, you should also learn how to recognize the danger.

Also, once you do recognize it, how to protect yourself. Some of these methods are something that you will just have to remember, and others will do most of the job by themselves.

The dangers of using public WiFi 9

Your job is to try to remember as much as you can, and when you can, you should avoid public WiFi. It might not be as convenient, but it is always recommended to wait until you get home. Now, let’s see what the methods of protection are.

Double-Check The Network Before Using It

False assumptions are what leads to most of this kind of problems. In short, you shouldn’t assume that a WiFi network is legitimate just because it says so. You shouldn’t really use any unknown WiFi since you don’t know who it belongs to.

It might belong to a restaurant, coffee shop, or a nearby hotel, or it might belong to someone fishing for easy targets.

Stick With HTTPS

Google Chrome lets you know when the site you’re visiting uses an unencrypted HTTP connection rather than an encrypted HTTPS encryption by labeling the former “Not Secure.” Heed that warning, especially on public Wi-Fi.

When you browse over HTTPS, people on the same Wi-Fi network as you can’t snoop on the data that travels between you and the server of the website you’re connecting to. But Over HTTP? It’s relatively easy for them to watch what you’re doing.

Thankfully all major sites are using HTTPS now, meaning that data is encrypted, but a lot of smaller sites are still using HTTPS and apps on your mobile device also may not be using a secure connection to connect to servers.

Update Your Software And Antivirus

Your OS will get updates on a regular basis, which goes the same for all legitimate apps on your phone or tablet. Installing these updates might be boring and annoying, but it is one of the best ways for you to stay safe.

New vulnerabilities are always being found and patched. If you have a system that did not patch old vulnerabilities, hackers might still bypass your protections. Most of these updates will install themselves automatically, only if you allow that in your settings.

And the same goes for your antivirus, that won’t help much if you connect to a network that hacker controls. However, it will help a lot if they try to send you a malware. That is why you need to keep it fresh and operational.

Forget A Hotspot When You Leave

If you have no choice and it is an emergency, you will simply have to connect to a hotspot and do what you need to do. However, we recommend doing what you must as quickly as possible. And after you finish, forget the hotspot immediately.

You don’t want to risk your phone remembering it and reconnecting automatically every time when you get close to that hotspot. That way, you might allow someone access without even knowing that you are in danger.

Having your phones remember WiFi that you use is practical and convenient, but also very dangerous. This is a danger that you must not overlook, otherwise, trouble is sure to follow.

Use A VPN

Finally, the best thing that you can do to protect yourself is to use a VPN. Using them is cheap, it is easy, and they will follow you always, and protect you no matter where you are. Even if you connect to a public WiFi.

VPN stands for Virtual Private Networks, and their main purpose is to help you stay safe online. They have multiple methods of doing so, which all add up to one big protective app that you can download on any device.

Depending on a VPN, there are different features that you can use to enhance your protection.

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However, three main features are what they all have in common;

  1. First of them are security protocols. In order to keep your data safe, VPN can create a protective tunnel around your data flow. Your data goes through this tunnel, and while it is inside, nobody can use it, see it, or record it. With this method, your online actions are safe and under strong protection.
  2. The tunnels are not perfect, and there might be a leak. Still, there is nothing to worry about, because VPN’s also encrypt your data, just in case something like this happens. They use strong encryption that will keep everything you do protect. Even if someone somehow manages to get through your tunnel’s protection, they won’t know what they are seeing. And these protections are so strong, that some of them have never been breached before.
  3. Finally, they offer large server networks that can change your IP address. Thanks to this, nobody will connect you to your online actions, since they will go to another IP address, while you will remain completely safe and anonymous.

As mentioned, VPN’s offer a lot of extra features. Some of them serve as an enhancement to the existing methods of protection. Such as DNS leak protection, that will make sure that your tunnel has an extra layer.

Others will make sure that your protection will remain even if something disturbs the connection. This is what kill switches do.

All in all, whatever features they offer, the best VPN’s will protect you as best as they can. They will do it by blocking out hackers, stopping malware, and even by blocking ads.

To buy a VPN service is economical. You can subscribe to one of the best VPN starting from as little as £2.45 per month. Considering that your privacy and safety is at stake, it is well worth to give it a thought.

You can also use a VPN router, here is a guide to buying the best VPN router.

One thing to be aware of, many people believe that using a VPN hides your online activity and makes you completely anonymous, this is not true. Your online activity is tracked by more than just your IP address. Your apps on your mobile devices and the cookies in your browsers are sending information about your activity all the time, allowing advertisers to track you around the internet.

Which VPN To Choose?

Because of their sudden popularity which keeps on increasing, there are now hundreds and hundreds of different providers. Choosing one is hard enough, but choosing a good one can be even worse.

Here are some of the most popular VPN providers. I personally use Tunnel Bear right now, and each account allows up to 5 devices to be connected. So depending on the size of your family, then a single account could be used for your entire family’s smartphones.

According to sources, all of these are strong, fast, cheap, and they will give you the best protection that you can find, at the time of writing anyway.

Conclusion

Using public WiFi hotspots can be risky without a VPN, but you sometimes can’t help it. It is understandable, but you should still try to avoid doing it when possible unless you have a VPN to protect you.

However, when you find yourself in a situation that you have to use one, try to remember what you should and shouldn’t do. Do not log into social networks, emails, and especially don’t connect to your bank account. Also, try not to pick something that looks like it is offering itself too strongly.

And of course, subscribe to a VPN, and always have it on your devices. Many VPNs allow multiple connections at once, which means that with one subscription, you can protect 3-5 of your devices at the same time.

So remember these things next time when you choose to connect to a public WiFi hotspot and try to stay safe.