nb: copied from my old blog We run Kayako fusion over at Host Partners, and one of the issues I have had is dealing with sub-departments. e.g. GROUP1 dept1 dept2 I do not want customers to be able to to submit tickets to the parent department "GROUP1",  as this is just a a group/label, but fusion provides no way to stop this as it treats everything as a department., and does not allow to simply treat the parent as a group. I never found any solution to this, so decided to do it myself,...

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