I did post a review on Trustpilot originally, but unsurprisingly, Stephen Meredith had it removed.
I was told by Gemma P from the Trustpilot compliance team that literally every single part of my review was defamatory and had to be removed. I was not allowed to mention the person who called me, or what was said during the phone conversation or mention the other reviews/feedback found publicly online. I was advised by Gemma that I would need to provide police/court evidence to back up everything I have written above, which is obviously quite ludicrous and impossible.
Basically, I was thwarted from posting anything negative, so I can only assume that edFirst aka School Supplies Service are using Trustpilot’s paid service, which allows any business to request the removal of negative reviews and manipulate their ratings.
This has unfortunately been a regular issue with Trustpilot, read my review on Trustpilot for more details on why Trustpilot generally cannot be trusted.
Never go by the score alone, always actually read the reviews, as is it a common practice that if a company is not able to get all the negative reviews removed (presumably because they do not want to pay or it is too time-consuming) then they will instead try to hide them by getting a bunch of fake 5 star positive reviews to push the bad ones off page 1. This can still result in a company having a good score despite lots of bad reviews.
NOTE: Since I originally posted this, they now have loads of negative reviews on trustpilot, I guess since Mr Meredith retired, nobody took over the job of getting them all removed.