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Kayako Fusion : Controlling the display of sub departments

nb: copied from my old blog We run Kayako fusion over at Host Partners, and one of the issues I have had is dealing with sub-departments. e.g. GROUP1 dept1 dept2 I do not want customers to be able to to submit tickets to the parent department "GROUP1",  as this is...

O2 and the phone of doom

O2 and the phone of doom

You may recall from my earlier post "O2 customer service driving me insane" that I have not been having a very good experience with O2 support/customer service of late, and sadly things have not improved and if I had any hair then I would certainly be tearing it out...

Linux can be hacked using only the backspace key

As any I.T. person will know, Linux geeks consider Linux to be the most secure OS on the planet, and many will even claim it is so secure and un-hackable that they do not need any malware protection or such. So it is ironic that a Linux hack has now been discovered...

Microsoft Answer Desk, trained monkeys on demand

Microsoft Answer Desk, trained monkeys on demand

Since the release of windows 10, users now have access to a free online support service called "Answer Desk". In Windows 10 you access this by typing "contact support" at the start menu, which will allow you to launch a native answer desk chat app. This will connect...

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