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1. The website migration
Since I provide website migration services myself and ran a web hosting company for 16 years, I have obviously done hundreds of website migrations over the years and I know how to do it with my eyes closed. But anytime a host offers free migration, I will ask them to do it for me to test their migration skills, customer service skills, WordPress knowledge and overall competency.
Sadly this was a #fail from the get-go, as they refused to do the free migration based on the fact that I also wanted to change the domain name during the migration, citing that it was a complicated and time-consuming process. If I wanted them to do the migration then I would have to pay $98, so I declined and did it myself.
I have done the domain name change many times, not only for clients, but it is the standard process I use when testing out hosts, which involves cloning my own site over to a sub-domain, which of course involves changing the domain name.
Now granted if you were a noob and you were doing this for the first time and thus tried to do this manually, then yes it could be a complicated and time-consuming process. But as any WordPress professional (or host) should know, there are plenty of tools that will do the job for you with little to no extra effort.
I generally use All-in-One WP Migration, which allows you to change the domain name when you perform the backup, which automatically changes all references of the old domain in the database to the new domain. So when you restore your backup at the new location, it is running on the new domain. I have also used ManageWP to do the job on several occasions as well.
Amount of additional time/effort required : 0
So I found $98 to be rather expensive just to switch the domain name, which I can only assume is down to lack of knowledge on how to do it efficiently.
The second issue I had was the 301 redirect from the old domain to the new domain. Again this should have been a really simple process.
The usual process is as follows:-
- add the old domain as an alias to the new domain
- add 301 redirects into your .htaccess file from
olddomain to new domain.
dnsfor old domain (if moving to a new host)
- Re-generate your
letsencryptSSL so that it includes the domain alias. This is required for https redirects to work.
You may be asking, why didn’t you do the SSL before updating your DNS? Well, unfortunately, the way lets encrypt works (has been implemented at most hosts) requires that your domain is already pointing at the
This is obviously a massive PITA for migrations or if you use
Now with almost every
I had to contact wpx support to get this fixed and I had a hard time making them understand what the root cause of the problem was and how to fix it. At one point they decided to install “Really Simple SSL” plugin on my site to redirect
I then had to explain that no plugin would fix this issue since it existed outside of WordPress and was nothing to do with
This worryingly showed a general lack of knowledge about hosting,
So first impressions were not great and so far and thus do not give me any compelling reason to think that
2. The Website Performance
Once again my expectations were high based on what I have read. But after running some tests with gtmetrix and pingdom, sadly I did not see any significant performance improvement compared to Siteground.
When I asked
This was rather annoying, as I specifically do not use W3TC because it doesn’t play well with the DIVI theme I use on my sites, and I have to keep disabling it to make the DIVI builder work properly. But I disabled my normal caching plugin and enabled W3TC instead, and performed my tests again.
With the following tests below I am using WPX-Cloud on the WPX site and Cloudflare on the
With W3TC + WPX-
Bear in mind also that
Winner: wpx hosting
However I did 2 tests a 2 different times of day, and got different results. During the day, Siteground was better, at 2AM GMT, wpx was better.
Here are some of the responses I received, which I found a little odd.
To be more objective I tested the website directly from London where the location of the server is located.
You can see that the test shows a load time of 1 second for the homepage despite the external resources taking over 400 ms load time: http://take.ms/dfHLh / https://tools.pingdom.com/#5a2c0eb825800000
test :https://tools.pingdom.com/#5a2c10014ec00000 shows again that all the resources spcificallyfrom the server are loading without any issues, again only the external resources are taking up loadtime.
Senior Technical Support at WPX Hosting
My tests were also done from London, so not sure how his tests could be more objective than mine, but Svetlozar insisted they were and refused to budge on this or explain why.
Also, he seemed proud of the fact that his Pingdom test took 1s (500ms longer than mine), and kept pushing this fact. I had to point out to him twice that lower response time is better and thus his scores were worse than mine and not better, but he absolutely refused to accept this.
I also had to explain that you cannot simply do 1 test and base everything on this result, as the test results fluctuate a lot. You have to perform multiple tests and look at the average score. He also refused to accept this or discuss frther as well, so I decided it was probably time to quit and cut my losses at this point as I was beating my head against the proverbial brick wall.
Based on the responses I received, I felt that they do not fully understand how to do performance testing or how to interpret the results nor do they understand the difference between
I also went ahead and cloned over a 2nd site for testing (zenmsp.uk) just to give them the benefit of doubt.
On Siteground, it is using Siteground’s own Supercacher plugin and no CDN. This is only because the theme originally had issues with W3TC and I am unable to use CloudFlare on this domain for other issues I won’t go into.
Average score after 10 tests
I have given wpx the opportunity to look at the site and have a go at improving the performance, so I will report back if anything happens.
One thing many people do not take into consideration is resource limits. While a hosting may seem like a good deal when you just look at the price and quotas, this is often marred by resource limits which would cripple a busy site quite quickly, causing you to need to upgrade. This is a tricky tactic a lot of hosts use.
All websites are separate from each other and they do not share resources nor can affect another.
The number of simultaneous server processes is 3Ani D
phpprocesses per site. The plan you are on (the Business plan) has 128 MB memory limit per website and 1 dedicated CPU for the whole plan.
If you are only hosting 1 small site, this may well suffice. But if you were hosting 5 sites as the plan allows, that 1 cpu limit may cause performance issues. The 128MB RAM limit will suffice for the average site, but may cause you issues if you are using a resource heavy site builder or other plugins.
So busy sites, eCommerce sites, resource heavy sites etc will need a better plan.
3. Control Panel
Pretty much every host out there uses
Sadly the appeal soon wained once I started using it and realised how limited in functionality it was, it was also painfully slow, most actions such as adding a domain or email took several minutes.
Okay so they only do WordPress, and they are clearly targeting non-technical customers and agencies who want a fully hand-held, managed solution, so they do not need all the functionality of
If you have multiple small websites, then
If you only have 1 small website, then $24.99 may seem expensive compared to other hosts, but then those hosts are not offering the same level of support and management.
WPX hosting claim that they will fix any issue with your site or remove malware completely free of charge. This is worth the price all by itself and is what “managed
Every plan includes all the following features, which is pretty good to be honest, as not a lot of hosts offer some of these features.
High-speed, custom CDN ● Unlimited Site Migrations* ● Unlimited SSLs
24/7 Fast-response Support ● Staging Area ● Email ● Manual Backups
DDoS Protection ● Malware Scanning & Removal ● PHP 7.X ● HTTPS/2
30 Day Money-Back ● 28 Day Automatic Backups
99.95% Uptime Guarantee
1-Click WordPress Installations ● USA + UK Hosting locations
If you only have a single website, then I would be inclined to recommend GetFlyWheel instead, as their TINY plan is cheaper at $15 and in my experience, the service is almost flawless and the performance is better as it is not shared hosting, plus they also offer a fully managed service.
Here is a comparison between 3 plans I have
|Price||$24.99 pm (£14.30)||£14.95 pm||£19.95 pm|
|CPU||1CPU total||20,000 cpu seconds per day||30% cpu per account|
|Processes||3 per site||20,000 per day||50 per account|
|RAM||128MB per site||∞ (not sure I believe this)||1GB per account|
|Auto Backups||Daily||Daily||4 hours|
|Manual Backups||yes||$19.95 per backup||yes|
|Site isolation||yes||no||yes (by using separate accounts)|
If the performance and support of
But sadly they did not live up to their own hype and my expectations were not met, and I certainly did not get the feeling of dealing with WordPress experts and the performance improvement was not that significant. Sure they are faster than the average generic host, but not faster than other WordPress optimised hosts I have used.
While it did feel they would probably be more
Another annoyance was that they seemed completely unwilling to accept the possibility that the client might actually know what they are talking about and might possibly know more than them, which was quite arrogant.
- you get a fully managed, hand-held hosting service
- they are probably more willing to help you rather than tell you “not our problem” as other hosts do.
- you get all those other features thrown in which most hosts do not offer.
- simple control panel for non techies
- CDN is effortless and also seems to include load balancing
- Pre-configured W3TC
- performance not as good as claimed
- support not as good as claimed
- control panel very limited if you want to do things yourself
- No WordPress tools to do things like reset your admin password, clone site etc, which Siteground has.
- No white label domains, so your clients will see you are using wpx.
If you do need a fully managed WordPress solution, then you do need more than just managed