Adobe Business Catalyst Migration

Adobe Business Catalyst Migration

Adobe Business Catalyst Migration 1 WordPress
If you’re a customer of Adobe Business Catalyst, you may be surprised and concerned at their recent announcement that the all-in-one CMS will be discontinued on 26th March 2020, along with Adobe Muse. While Adobe revised the closure date to 26th March 2021 after feedback from businesses to allow more time for the changeover, the fact remains that those using the platform need to start making plans soon to ensure a smooth transition without disruption to their online businesses.

Whilst Adobe has given a 3 year migration period, I know from many years experience, no matter how much advance warning is given and how many reminders are sent, that most people tend to leave these things until the last minute, and then struggle to get it completed by the deadline. With companies like Adobe, you will get no sympathy or support if this happens.

So I strongly recommend that if you are currently using business catalyst, that you plan your migration sooner rather than later. Feel free to contact me if you need assistance.

Which CMS to use

The Adobe Business Catalyst end-of-life decision exemplifies the risks of using a ‘closed source’ solution, especially one hosted by the provider. This leaves you with neither ownership nor control over your sites, should the provider make the decision to terminate the platform.

There are many different CMS systems available, which range from very simple to very complex, depending on the features you need.  Below are some of the most popular CMS’s, although there are hundreds more, many of which may be more suitable for your needs than the popular ones.

Adobe Business Catalyst Migration 2 WordPressData from: BuiltWith.com, W3tech.com, SimilarTech, Google Trends.

While I have only tried a small number of all the available CMS’s, my personal preference is WordPress. I find it simple and intuitive to use, easier to maintain than the likes of Drupal or Joomla and caters for the majority of website requirements.

If you are interested in getting your Business Catalyst site migrated to WordPress, then please get in touch for a quote.

The Advantages of WordPress

WordPress is the most widely used and fastest growing CMS in the world, accounting for almost 30% of the entire internet. It’s free, easy to use, and offers a host of free and paid plugins so you can customise the site to your exact requirements. It also offers excellent integration with a host of digital marketing tools. Plus, with WooCommerce, your site can be easily transformed into a full e-commerce business.

What’s more, with the rise of excellent value Managed WordPress hosting companies such as GetFlyWheel, it’s a lot easier to keep on top of maintenance and security updates yourself if you are technically minded. And should the hosting company let you down or go out of business, it’s quick and simple to move WordPress to another host.

How to properly switch WordPress to HTTPS

How to properly switch WordPress to HTTPS

How to properly switch WordPress to HTTPS 3 WordPress

I have seen many website owners struggle with getting their websites running over HTTPS after installing SSL, and there have always been regular questions on this topic in the WordPress groups and forums. The suggested solutions being offered are often kludges which can cause other problems further down the line, which have dramatically increased since browsers have started to report non-encrypted websites as “not secure”

Google’s Chrome Browser is now listing all unencrypted sites as explicitly “not secure,” beginning with July’s release of Chrome 68. The change applies equally to all HTTP sites, which will now display a “Not Secure” image in the address bar. HTTPS-enabled sites are unaffected by the change.

 

First announced in February, Chrome’s design shift is the latest move in a multipronged push by Google for more encryption on the web. Login sites have displayed similar “not secure” warnings since 2016, with gradually escalating alarms for expired certificates. Google has also subtly boosted HTTPS-enabled sites in search rankings since 2014, a significant incentive for webmasters to adopt the protection.

 

In a blog post announcing the change, Google described it as “a milestone for Chrome security.”

Using CloudFlare

If you are currently using  CloudFlare, then you can handle the SSL requirements from here.
Note that using CloudFlare may also stop you from generating and renewing SSL certificates form your hosting control panel, particularly the free letsEncrypt cert.

Go into the CRYPTO section, and be sure to click on the HELP links which explain more about each setting.

How to properly switch WordPress to HTTPS 4 WordPress

SSL

If your only reason for using SSL is to get rid of the “not secure” message in the browser, then use the Flexible SSL option. This simply encrypts the connection between the visitor and Cloudflare. But the proxied connection between Cloudflare and your website will still be over HTTP.

If you run an e-commerce store or run any kind of site where you collect sensitive client data and need to be PCI compliant, then you should probably use the FULL SSL option so that data is encrypted between Cloudflare and your site as well.

ORIGIN CERTIFICATES

If you need to use the FULL SSL option as mentioned above, then you can generate an origin certificate from here, and then upload it to your website via your hosting control panel.
Note that your visitors will never see this certificate unless you disable Cloudflare or enable bypass mode.

Always use HTTPS

Enable this if you do not want your site to be accessible via HTTP.

If you have sections of your site which need to be reachable via http for some reason

Automatic HTTPS Rewrites

Often there are links to external resources which are using http, this will caused a mixed content error and result in the “not secure” message. Enable this to fix that issue.

Search & Replace

A common solution that a lot of people use is a plugin called “Really Simple SSL”. What this actually does is create rewrite rules to redirect all http requests to https.

While this will get the job done, it is rather like permanently redirecting your mail after you move house rather than contacting your bank, cable company etc and giving them your new address.

The proper way to it is to replace all http URL’s in the database with https. The reason you need to do this is because all the media files are loaded by the visitor’s browser, So if all these requests get redirected. If you count up all the css files, javascript files and images on a page then it can amount to a noticeable increase in the loading time of the website.

This can be done with the better search and replace plugin.

Once installed, you just tell it what to search and replace, and what tables to run against, which will primarily be the “posts” tables.
How to properly switch WordPress to HTTPS 5 WordPress
Once this is done, you should no longer have any mixed content issues.

Change Site URL

If you have SSL installed on your site, you need to update your websites default URL to HTTPS under the general settings.

Only do this if you actually have an SSL installed on the site through your hosting control panel.
If you are using Cloudflare flexible SSL, then it will be connecting to your site over HTTP, so DO NOT make this change.

If you are using Cloudflare FULL SSL, then DO make this change.

How to properly switch WordPress to HTTPS 6 WordPress

Finally, if you still have any issues, make sure that you clear any caching plugins you have in place, as well as your browser cache.

Parents Beware: Playstation4 is not suitable for kids

Parents Beware: Playstation4 is not suitable for kids

Parents Beware: Playstation4 is not suitable for kids 7 WordPressA couple of years ago my son Bret was begging for a PS4, based on the premise that most of his friends had or were getting a PS4, so he would be able to play online with them, so I bought him one for Christmas, and it has caused nothing but problems due to the ridiculous dictatorship that Sony imposes and the terrible attitude of Playstation support towards its users.

Now don’t get me wrong, I am not particularly a Microsoft or an XBOX fanboy either, I could complain all day long about Microsoft and Xbox support and all the problems they have caused us over the years with their incompetence. I owned a PlayStation 1 back in the day, and several Playstation 2’s, in fact I only got rid of my PS2’s last year. But the issues with kids and parental controls did not affect those consoles, these issues really only really began once consoles were doing everything online.

We have had XBOX 360’s in the house for as long as I have had kids, one of the things I have always liked about the Xbox is the extensive and granular parental controls it allows. You as the parent have full control over what your kids can and cannot do, the amount of play time, whether they can play online or accept friend requests, age restrictions etc, the decisions are yours, nothing is forced upon you.

Herein lies the problem with the PlayStation. First off, the parental controls are a joke. Sony has decided in their dictator style wisdom, that they will determine what is and is not suitable for your children and how they will use the Playstation, and you as the parent will not be given any choice in the matter.

In order to use your Playstation properly or play online games, you first need signup for a Sony/Playstation account, for which you must be over 18. If your kid’s signup then they have to lie about their age and of course would have access to 18+ content as well as no protection from abusive users or predators. Also, if Sony finds out they are a child, the account will be blocked forever, and they will lose all their games and content. It seems Sony will pretty much ban any account for any reason why see fit, no matter how daft.

So to stay within the rules, you as the parent must signup, and then you create child sub-accounts inside your parent account. This is where your problems start.

The first thing we discovered on Christmas day was that child accounts cannot play online, there is no way to override this, it is Sony’s rule, they have decided that nobody unde rthe age of 18 is allowed to play online, period. So if you purchased the PS4 and games specifically so your kids could play online with their friends, you are now screwed. We could not find this information actually mentioned anywhere and had to wait until after Xmas to contact support to find out this was the reason why online gaming would not work. Needless to say that Bret’s Christmas was completely ruined by this. Had I known about this in advance, I would never have purchased him a PS4.

Despite their anti-child rules, Sony will happily sell you games intended for under 18’s which have online play, knowing full well that your kids will never be able to play online.

We have had numerous issues since with support screwing us around. Such as a controller which stopped working properly, while it was still within warranty, but PlayStation support messed us about for months until the warranty had passed, and then refused to help.

The next nightmare we had to deal with was the PSN PLUS subscription, which allows you to play online and gives you a number of downloadable games each month. Due to the initial issues mentioned above, I created the subscription on my own account, which means that I owned all the downloaded games. However, any other user on the console could benefit from my subscription and could also play those games and have online gaming access as long as my subscription remained active and this was set as my primary console.
If you cancel your subscription, then you lose access to all the games you downloaded, which is another limitation that I find very unfriendly and also very greedy of Sony. The equivalent on XBOX is the XBOX Live Gold subscription, but any games you download while subscribed are yours forever. So even if you cancel your subscription, you still get to play all the games you downloaded.

Obviously, the inability to play online was a complete show stopper and not something we could live with, otherwise, I may as well of just sold the PS4. So like most other people I had no choice but to create an adult account for my son to use. This unfortunately still incurred some issues with the PSN PLUS subscription being on my account, there were things he still could not do.
So we contacted PlayStation support and asked them what would happen if I cancelled my subscription and moved it over to his account. They informed us that we would still have access to all the games I had downloaded, because they were assigned to the console, and it only required any user to have an active subscription. So base on this advise, I set up a new subscription for my son, and allowed mine to expire.

I’m sure you can probably guess what happened when my subscription expired, yes the support agent was an incompetent idiot and had gotten it completely wrong or had told us a bunch of porky pies. As soon as my subscription expired, all the games vanished from the console. I contacted PlayStation support once again, but of course, they denied all responsibility and refused to resolve the situation in their usual unhelpful style. I asked them if they would just transfer all my games licenses to my son’s account, but no, of course, that would too easy and helpful. So now the only solution is to maintain 2 subscriptions, which is a complete waste of money, as  I do not even use the PlayStation.

We have also had several instances where my son has contacted PlayStation support, and they have been quite rude and unhelpful to him and he has come away not only upset but also thinking they are complete idiots. If a 10 year old thinks you are an idiot, then you have a problem LOL.

On one occasion, after he had been in the support queue for over 30 minutes, they simply refused to speak to him because he was a child, he even told them that his dad was standing right next to him, and they could speak to me, but they just said “no thanks” and hung up on him. He was of course pretty upset about this after waiting so long to get through. Again no apology when I complained, just complete denial.

Definately should have gone for an Xbox One instead.

Adult Website Blackmail Scam

Adult Website Blackmail Scam

Adult Website Blackmail Scam 8 WordPress

This week I have started receiving a new blackmail/scam email which seems to be doing the rounds

This scam works on the premise that the recipient of the email has been visiting porn websites such as xvideos or pornhub, which of course is most of the male population, and the blackmailer then tells you that he installed malware on your computer via the website and has recorded a video of you spanking your monkey, which he will share with all your contacts if you do not pay the ransom.

Firstly, stay calm and don’t worry, none of this is true, it is a scam.

While this type of scam is nothing new in itself, the convincer is the fact that the scammer has one of your passwords which is linked to your email address and thus which makes the threat more believable.

I have received several of these emails so far, all almost identical, demanding various different amount of money via bitcoin. In all cases the email did indeed quote a real password I have used in the past, which has obviously been obtained from  hacked websites, but they were old passwords that I have not used for at least 10 years, and the same is true for other reports I have read, so these scammers are obviously using some very old data.

As i’m sure everyone knows by now, websites get hacked on a regular basis, in fact roughly 37,000 websites per day get hacked, but only the big well-known sites/companies make it into the news.

The cybercriminals steal all the personal details of all the users/members from the hacked websites database and then use them for fraudulent purposes, such as phishing, identity theft, blackmail etc. They also use the gleaned details to  try to access other sites where you may have used the same login details. The cybercriminals also often put all the obtained details online for other criminals to use.

How do you know if your data has been stolen?

There is a handy website called haveibeenpwned.com which keeps track of hacked websites and stolen data, and will tell you if your email address appears in any of those known data thefts. I checked my own email and found that at least 15 websites I have used in the past have been hacked and my details stolen.  So I would strongly suggest you check  haveibeenpwned.com for your own email address and see if any of your passwords have been hacked, and if so, reset them ASAP.

This is why it is really important NOT to use the same password on multiple websites, and to use a password manager  such as Dashlane or LastPass to generate and store random passwords and to use a good cyber security product to protect you online, such as BitDefender.


Adult Website Blackmail Scam 9 WordPress

Adult Website Blackmail Scam 10 WordPressAdult Website Blackmail Scam 11 WordPress

 

Here is the email I received. I can imagine this might scare the crap out of anyone who was actually visiting xvideos.com recently, is not very security savvy and uses the same password on multiple websites.


FROM: Juliet Blount <sbsrinivaswu@outlook.com>

I do know (REDACTED) is one of your pass word. Lets get directly to the purpose. None has compensated me to investigate about you. You may not know me and you’re probably thinking why you’re getting this email?

actually, I placed a malware on the X vids (pornography) web-site and do you know what, you visited this site to have fun (you know what I mean). While you were watching videos, your internet browser began operating as a RDP having a keylogger which gave me access to your display screen and web camera. Immediately after that, my software program collected all of your contacts from your Messenger, Facebook, as well as email . After that I made a double-screen video. First part shows the video you were watching (you have a fine taste ; )), and next part shows the recording of your cam, & its you.

You actually have two different choices. Lets check out these types of choices in particulars:

First solution is to neglect this e mail. In that case, I will send your recorded material to just about all of your personal contacts and also imagine about the shame you feel. Moreover if you happen to be in a loving relationship, precisely how it is going to affect?

Next choice will be to pay me $7000. I will call it a donation. As a result, I will promptly delete your video recording. You could carry on with your way of life like this never took place and you surely will never hear back again from me.

You will make the payment via Bitcoin (if you do not know this, search for “how to buy bitcoin” in Google search engine).

BTC Address: 1FCxzQitbQb9VVz6y7cqkdPdZbeJcfYrYM
[CASE-SENSITIVE copy and paste it]

In case you are thinking of going to the cops, look, this mail cannot be traced back to me. I have dealt with my steps. I am also not attempting to charge you so much, I simply want to be paid. You now have one day to make the payment. I have a specific pixel in this e-mail, and right now I know that you have read through this e mail. If I don’t receive the BitCoins, I will definitely send out your video recording to all of your contacts including family members, colleagues, etc. Nevertheless, if I do get paid, I will destroy the recording immediately. This is the non-negotiable offer, thus please don’t waste my personal time and yours by responding to this email message. If you need proof, reply with Yea! and I will certainly send your video to your 6 contacts.

A Parents Guide to Cyberbullying

A Parents Guide to Cyberbullying

A Parents Guide to Cyberbullying 12 WordPress

An Introduction to Cyberbullying.

Digital technology is quickly becoming ubiquitous in our society. The vast majority of individuals now travel with at least one device on their person. This has its advantages, as people can gain access to real time information as well as communicate with social contacts and business associates. It is also useful for day to day activities such as travel times, geolocation and weather information. And this trend is going to continue as new technology continues to be developed.

68% of Americans own smartphones as of 2015, with 45% owning tablets, according to the PEW Research Center. This number has no doubt grown. 85% of mothers say that they use technology in order to keep their children busy. 83% of American households have tablets while 77% have smartphones. 86% of those aged 18-29 have smartphones. Many children and teenagers will have a smartphone and a tablet, while simultaneously having access to a computer either at home, at school or in internet cafes. Technological devices are here to stay, and they can have either positive or negative effects depending on how they are used.

Unfortunately, continual access to digital information comes with a series of disadvantages. And one of these is the rise of cyberbullying. 24/7 access to digital technology is not an advantage when the technology is being used to harass or discriminate against an individual. It can be a terrible situation where children are bullied around the clock, afraid to turn on their device for what they might find on it. The role of parents is to stay alert to the dangers of over exposure to these types of technology.

What is Cyberbullying?

It can be difficult to supply a technical definition of what constitutes cyberbullying. This is due to the fact that cyberbullying is often a subjective phenomenon. The bully may not be aware that what he or she is doing is actually cyberbullying, and may even think that it is a joke. And the child could simply be more sensitive than others. Cyberbullying, like bullying in person, can be very difficult to understand and troubleshoot.

Tulane University has provided a simple definition, saying that cyberbullying is simply a form of bullying that takes place over digital mediums. These digital mediums primarily include social media forums and chat services. Cyber bullies are often anonymous and can be performed in groups as well as individually.

Standard bullying has now gone online, and it is easier for bullies to carry out their operations. What is especially worrying is that the child will often have no refuge at home or anywhere else. If he or she is carrying a device, there may be no escape. What was once a playground phenomenon can now take place anywhere, anytime, thanks to technology.

Currently, there is no law that prevents cyberbullying. There is no remedy at the Federal level, however most US states have added wording to existing bullying laws to include digital bullying. The nature of cyberbullying can be difficult to resolve. It involves two people who are both very young and do not know the consequences of their actions, and thus legal remedies are usually very inappropriate even if there is a case. It is the responsibility of the school to do as best as they can to spread cyberbullying awareness and to prevent it where possible. Social media and other sites should certainly be restricted at schools. Where cyberbullying is reported, all schools are expected to perform a thorough investigation and follow through. Support is to be provided to parents and guardians throughout the process.

Cyberbullying can be especially prevalent for kids aged between 9-14 and according to Cyber Bully 411, 40% of cyberbullying takes place on instant messaging services, 29% takes place on online games and 30% takes place on social networking sites. With video games, cyberbullying is usually not personal. Older users often engage in abusive language if they get “killed” by somebody in shooter games or if another player does not act in accordance with generally accepted principles as perceived by that particular gamer. These video games often have an adverse effect on an individual’s personality which turns them more aggressive, particularly shooter games. Because this abuse is usually verbal through a head piece, there is no real record of its occurrence, and the child or adolescent may not even know the person. The bully could be located anywhere in the world.

There are a number of cyberbullying statistics to take note of, and they are a strong indicate that it is becoming something of an epidemic. It is a very serious concern and not something to be taken lightly, or that the child will “grow out of”.

  • 34% of academic students will experience cyberbullying during their lifetime
  • Girls are twice as likely to be the victims of cyberbullying.
  • Victims of cyberbullying have a higher risk of depression, even compared to victims of traditional bullying face to face.
  • Children are 7 times more likely to be cyber bullied by friends than by strangers.
  • Children who are bullied are 9 times more likely to be the victim of identity fraud as well.
  • 70% of students report seeing frequent bullying online

Cyber bullies do not actually use the internet to find victims, but they use digital technology to bully people who they are already bullying at school. According to a Warwick study, 99% of students would have been bullied regardless of new technology, so digitalization has only added an extra percent. What this really represents is that digital technology is not the problem by itself. But it does make an existing problem far worst. If the issue can be resolved in school, then it will not happen at home. Digital platforms are simply a tool to reach existing victims. The statistics for adolescents that are bullied online and in person are very similar. The most common reasons reported by students for bullying are appearance (27%), race (10%), ethnicity (7%) gender (7%), disability (4%), religion (4%) and sexual orientation (3%) as reported by the National Center for Educational Statistics in 2017.

Another trend that continually plays itself out is that those who are bullied typically go on to bully more people. Girls are more likely to report that they are being cyber bullied. Most commonly, cyberbullying occurs when the other person is seen as different in some way. The cultural context of the particular school may have an influence on whether or not the child is bullied.

Generally, there are 4 major types of bullying. These are social media, harassment, flaming and exclusion. Social media bullying is all forms of bullying that takes place on social media platforms, such as Facebook or Twitter. Harassment is the repetition of negative threats that can occur via different channels, either in groups or alone. Flaming is the public shaming and humiliation of certain individuals, so other people can see, either online or offline. And exclusion is where the individual is ignored or not invited to social events. The victim can then be made fun of among the group without the victim knowing. Flaming is the most humiliating and can stay with the child or adolescent the longest, depending on how long it lasts. But exclusion can be the most difficult to gain evidence of and troubleshoot, as it is nearly impossible to prove. For example, somebody might be deleted from a friends list or not invited to an event, which is not exactly an offense on behalf of the child or student.

On a more positive note, while cyberbullying is on the rise, physical bullying has been on a strict decline for many years. While this was far more common in previous decades, there is currently far less physical violence than in the past. According to the US Bureau of Justice Statistics, violent crimes against adolescents reached an all-time low in 2014. Additionally, a study conducted by the Massachusetts Department of Elementary and Secondary Education found a 22% decline in bullying in Massachusetts between 2003 and 2011. The difficulty with cyberbullying is that it most frequently takes place on instant messaging services. These messages are encrypted and private, such as Facebook Messenger, Whatsapp, Line, WeChat and Snapchat. So there is no real record unless you physically take the device from your child and look at the messages, taking a screenshot. Emails are public comments are much more easily recorded.

According to the Center for Disease Control, 15% of high school students are cyber bullied and 20% are bullied on school property. The percentage of people who have experienced cyberbullying at some stage in their lives has nearly doubled since 2007 to 2016, according to the Cyberbullying Research Center.

How to Prevent Cyberbullying

Cyberbullying is becoming a matter of increasing concern. Thankfully, it has been brought to the public awareness and there are a number of steps that can be taken to prevent its occurrence.

The role of a parent is to be in touch with the emotions and thoughts of the child or adolescent, and to notice if the child is depressed or otherwise acting strangely. If your child actually says to you that they are being bullied online or in school, then you can consider yourself quite lucky. The majority of adolescents and children never admit it to their parents, and statistics show if they do tell someone, it is more likely to be peers or siblings. Males are less likely to confide in anyone when they are being bullied. There could be a large number of reasons why the person is acting the way they are acting aside from cyberbullying. The first step is always identification of the issue. And the earlier that the activity is identified and brought under scrutiny, the better. You may have to ask your child if they are being bullied. Or you can ask the teacher, who also has a responsibility to report these events in the school, where they originate.

Depending on the age of the child or adolescent, the best preventative measure may be to restrict technology to as large an extent as possible. There is an increasing amount of evidence to suggest that children under the age or 7 or so should not have too much access to any kind of technological device. The fact is that these devices increase the chances of cyberbullying, and the online world is simply not a place that the child is ready for. Additionally, there could be multiple adverse health consequences to having children and adolescents using these types of technological devices for extended time periods. Because of the rate at which technology is progressing and the recency of digital devices, there have been no longitudinal studies conducted on the consequences of continued exposure to smart phones, WiFi, iPads and other types of technology. Young children in particular should be massively restricted in the use of such devices.

An alternative to restricting devices outright is to restrict the sites that are allowed to be viewed by your child or adolescent. You can do this at the level of your internet service provider, which means that all devices that use your home internet must follow its rules in relation to what sites are restricted. This is similar to what happens in corporations which have lists of allowed sites and rules regarding downloading particular files and applications. If you are buying your child a smartphone, there are a number of parental control applications that can be downloaded on the phone. Keepers is an application that notifies parents about suspicious or harmful messages and also includes a tracking device to show the child’s location in real time. It is actually very easy to put controls in place to prevent children from accessing particular sites. There are few technical barriers to doing this. These controls include:

  • Using parental controls on video game consoles. Players often talk to and message each other in video games. Set up an account for your child, limiting who they can talk to and monitor the content of particular games.
  • Becoming familiar with parental controls of all social media sites, including Twitter, Facebook and Instagram.
  • Teaching your children about these controls. It is easy to block other people on social media sites, video games consoles and even phone calls. If your child feels bullied online, tell him or her to simply block that person. Emails addresses can also be blocked.
  • If somebody has hacked your child’s account and is pretending to be them online, you can change the password or contact the site itself and report the behavior. Most recognized sites are quite helpful when it comes to security issues.

Aside from cyberbullying, it can be a good idea to set up guidelines for children and young adults to follow in general when using technology. These guidelines could include information on storing passwords, being careful about whom is contacted, refusing to accept friend requests from strangers, not using the phone late at night, not using the phone when driving or doing other tasks and not giving away email addresses, date of birth or names online or offline. It is also a good idea to set an example to children and adolescents. This is because they often take cues from their parents, and follow their lead. These habits and examples can follow them for the rest of their lives, so it is good to follow best practices early on to prevent any incidents down the line.

One of the best ways to ensure online protection for a child or young adult is with a high quality Virtual Private Network (VPN). These VPN’s are now very easy to setup and are quite cheap. What they do is encrypt network traffic, so hackers are not able to spy on the child or student when they are online. It will also hide information from ISP’s so that their data is not harvested and sold by commercial entities, and also hides information from sites which try to gather data on all online activity. There is currently a wide variety of VPN options available to customers and they all have configurable settings for maximum protection. Teaching a child how to use a VPN is possibly one of the best things they can get familiar with in terms of online security and is a technology that will help them for years to come. It has been identified by security experts as one the best techniques with regard to online safety and anonymity. Good VPNs include VyperVPN, Express VPN and Nord VPN and more.

What to Do if Your Child is Being Cyber Bullied

The following is a guide for parents who need to ensure the well being of their child in the event of cyberbullying. If cyberbullying is already occurring, then preventative measures are not very effective. Of course, it can still be a good idea to take away the devices or remove access from social media sites where the damage is being done. These steps could still be taken.

But when cyberbullying is ongoing, the first step is obviously to talk to the child to make sure they are mentally, emotionally and physically well. There are a number of modalities, and it could be a good idea to take the child or adolescent out for a treat or to an enjoyable event. They are more likely to open up this way, and it is important to gain access to the nature of the cyberbullying itself. You can also advise your child that it is ok to stand up for himself or herself if the situation continues. And most importantly, tell them to feel free to report cyberbullying as it occurs. In some cases it can be a good idea to take the child from school for a few days. Bullying and cyberbullying are very much individual situations and parents, along with the children and teachers, will have to work together to find the most appropriate remedy.

Once you have gathered as much information as possible, it is best to have a talk to the school teacher to understand the situation better. You can also talk to the parent of the child involved if possible and come to terms. This is a very important procedure, as the bully’s parents need to know what their child is up to. It could be far more effective for the parent of the bully to prevent their child from access to digital technology, so that they are not able to continue these activities. If the teacher and/or the parent are not cooperative in resolving the issue, then the only alternative may be to relocate to a different institution.

Additionally, the bully can easily be removed from social media sites as a friend or contact, and all sites provide the option to block contacts, including email providers. If you are not getting any assistance from the school teacher or the parent in resolving the issue, then only so much can be done. The school is the source from where the cyberbullying originates. There are few occurrences as harmful to a child’s wellbeing as cyberbullying, and even moving schools is far better that letting the situation continue.

There are some pieces of information that you can share with your child in the event of bullying. The first thing is to let them know that it is common and it can and does happen to different people. Reinforce to the child or teenager that it is not their fault and there are a number of resources available to help them if they wish. Research has shown that if the child believes it is his or her fault, it is more likely to happen, and the self-esteem of the child is likely to sink further. It is also very important to be as transparent as possible with your child. If you organize a meeting with school authorities and the children find out, it could lead to further marginalization.

Victims say that the thing that helps most is simply when they are listened to by other people. This helps them to release trapped emotions which could be making them depressed and very unhappy. It can be good to reinforce to the child that the event has taught them something and that they are now stronger as a result.

Remember to save and document all evidence where possible. This is an advantage that cyberbullying has over physical bullying, and it can be shown to the teacher and to the parent. Two children will likely have vastly different opinions on what happened, and it can be very difficult to know what exactly is going on. Take screenshots with your phone or device and save all of the data down in a secure folder. This is similar to how a police operative would act when gathering incriminating information. However it should be borne in mind that the aim is not to get “justice” by getting the other child “punished”. It is more about conflict resolution than dishing out punishment to “offenders”.

While it might seem like a good idea to simply block all accounts and take away the phone in an effort to prevent cyberbullying, this is not the appropriate solution in most instances. First, it is really punishing the child or young adult despite the fact that he or she has done nothing wrong. They will then wonder why they are being punished if they are doing nothing wrong, and it will simply reinforce this idea to them. Additionally, it may not work, given that digital technology is so prevalent everywhere. And third, when one social media outlet gets banned the problem will simply move elsewhere. The core issue itself has to be dealt with. It will not simply go away if it is ignored, and this is not a good standard to set for children and adolescents.

Further, it is never good to act rashly and quickly. Because the “bully” that posted a comment might actually be a victim reacting to physical bullying in the school. It is always best to be upfront and transparent as much as possible, bringing together the parents, the teachers and the two children to get a clearer picture of what is involved.

It can also help to understand some of the remedies identified by studies as the most effective in terms of preventing and stopping bullying and cyberbullying. One of these statistics is that 57% of cyberbullying actually stops when a peer intervenes on behalf of the student. So making sure that the child has a network of friends to count on could be a useful preventative step. In many cases, bullying a particular child can be seen as the norm, and children who refuse to participate in the group action can be afraid of then being seen as an outsider, in a loop. But all it takes is one peer to break this cycle and show others that bullying is not fashionable. Peer actions are viewed by those who are bullied as more helpful than teacher or adult intervention and even by self action to correct the situation. If peers listen to the victim, help them to get away, talk to them, spend time with them, distract them, tell an adult or ask the perpetrator to stop, it is viewed as very helpful through the eyes of the victim. All the research indicates that the worse effect of bullying is that the victim perceives himself or herself as alone in some way, and any kind of action by a peer can massively help with this self image of being alone and isolated. Actions that are aimed at making the bully change behaviour is less effective than peer or adult intervention.

Along with intervention by a peer, which can be very difficult to orchestrate in the face of bullying, school based prevention systems can decrease bullying by up to 20-23% So if your school has no system in place, get vocal in your concerns and start demanding that such a system is established. If you believe serious consequences have ensued due to cyberbullying or bullying, there are a number of services available to children and adolescents in the form of help centers and counselling.

The Effects of Bullying

Bullying and cyberbullying is well proven to have a number of adverse health effects on the emotional and mental wellbeing of the individual in question. Those who experience bullying will get poorer grades in school, and are at increased risk for anxiety, sleep difficulties and depression. They are at greater risk for mental and general behavioral disorders and most say that bullying has an adverse effect on how the victims feel about themselves. Their relationships are likely to suffer, and they are twice as likely to endure negative health effects. There is a proven and significant relationship between being bullied and psychosomatic disorders. What is interesting is that even observing bullying has proven to have negative health effects for the viewers

Vulnerable Groups

As already mentioned, those who are bullied tend to be perceived as different in some way. While bullying is mainly an individual event taking place, there are certain groups that are more likely to be bullied than others. One particular group that currently stands out is the LGBT community. This group is actually twice as likely to be bullied as compared to other groups. Other groups which are at risk are young people with special needs or learning disabilities. Parents are advised to be extra vigilant if their children fall into any of these categories, and to take extra precautions to prevent cyberbullying and encourage social cohesion with other children where possible. Though these groups are more vulnerable than others, cyberbullying can take place regardless of the personality of the individual. Shy people, confident people, beauty pageant winners, celebrities, obese people, skinny people, all can be the victims of cyberbullying.

It is worth noting that bullying is not limited to children and teenagers. A 2014 survey in the USA outlined how 27% of American workers reported being bullied at work, though adults are less likely to be bullied online afterwards, for various reasons.

Cyberbullying Guide for Parents – Prevention Summary

The following is a list of steps to take in order to minimize cyberbullying.

  1. For young children, restrict access to all types of technological devices for as long as possible. These devices can have adverse health effects that are not commonly known.
  2. Put parental controls on all devices and set times when devices can be used. Be mindful with regard to what your child or teenager is taking in on video games. Adult sites should be prevented on your home network.
  3. Make sure your child has a network of friends to rely on and strong social ties. This can be achieved through play dates, sport or any type of activity. This can be one of the most effective tools in preventing cyberbullying as it will reduce the child’s perception of themselves as different through participation in something where everybody is just a player in the game. Having a network of friends will increase the prevention of bullying which leads to cyberbullying. It will also result in an increased likelihood of intervention in the event of bullying online or offline, as proven by the vast majority of available research.
  4. Ask the school what kind of bullying and cyberbullying prevention measures are in place. If there are none, ask why.

Cyberbullying Guide for Parents – Summary

If your child is being cyber bullied, then you can follow these steps.

  1. Talk to your child and give them some extra attention. Make sure to let them know they have done nothing wrong.
  2. Listen to your child to understand the situation. This has been identified by children and young adults as the thing that helps the most. And the more people they can talk to, the better.
  3. Collect as much information as you can and then talk to teachers and parents. Do not act rashly, try to understand the situation better. Now that the situation is being looked at, it will most likely get resolved.
  4. Give the situation a few weeks to resolve. In rare cases, the teacher and parent may not be helpful. If this is the case, then moving the child to a different school may be the only option, with a more friendly and proactive approach towards the issue. There are few things as toxic as bullying to the health and wellbeing of a child or teenager.

The Solution to Cyberbullying

In a world where digital technology is becoming more and more prevalent, parents and guardians have an added responsibility to pay heed to the dangers. This means being proactive and restricting access to devices as well as putting strict parental controls on all technology, depending on the age and personality of the child or student. Access can and should be restricted, with set times and monitoring of what is viewed and not viewed. There is no need to sit back and let children and students live their lives in a cyber world just because the technology is becoming ubiquitous.

However, the best approach remains a face to face and engaging collaboration between parents of both the bully and the bullied, with the school acting as a mediator. Strong social ties are also of the utmost importance in any community and in the mental and emotional makeup of the individuals within this community.

source: wizcase.com

Why is all my text suddenly aligned right?

Why is all my text suddenly aligned right?

Why is all my text suddenly aligned right? 15 WordPress

So I had this problem occur for the first time recently, I was trying to fill in a form on a web page and all the text was suddenly aligned right inside the form fields, and I was like WFT?  how did that happen? I went searching through my browser settings looking for some option which would cause this but found nothing, this really had me stumped for a while, I even googled it, and found loads of other confused people with the same issue, but no solution.

And then I found the cause quite by accident in the right-click context menu on google chrome.

Why is all my text suddenly aligned right? 16 WordPress

Clearly, this option has always been there, and I must have inadvertently changed it, or one of my kids or the cat did, but for some reason, this option has gone unnoticed for a lot of people, myself included, r maybe I have never right-clicked inside a form field before.

Hopefully, this revelation will help anyone else who finds themselves in this situation 🙂

Microsoft Answer Desk, run by trained circus monkey’s

Microsoft Answer Desk, run by trained circus monkey’s

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Since Windows 10 there is a new option available in your start menu if you search for “get help”, this will connect you to the Microsoft Answer Desk team for live support, which is also accessible via their website.

This seemed like a great feature initially, to have free support on tap, especially for non-technical people, but I am saddened (although not surprised)  to report, after testing it out several times, that Microsoft answer desk, for the most part, is bloody awful for anything except very simple issues.

BEWARE of false prophets

So far in my experience, the so-called techs who work on the Answer Desk have little to no technical skills at all, they have basically trained monkey’s who simply search the Microsoft forums and knowledge base for answers and just follow the advice they find online or copy and paste them to you. They will suggest inappropriate solutions that have nothing to do with your issue or even your version of windows, or that could even damage your systems. On a couple of occasions, the support techs made a remote connection to my pc and searched heir own website for answers right in front of me.

After my first use where they could not help, I was advised to subscribe to their new ASSURE support plan, which would give me premium support for 5 computers. I took up this subscription hoping that perhaps it would at least get my family access to a better level of support, rather than just relying on me. But alas you still have to go through the same answer desk and deal with the same level 1 numpties first, but if they cannot help you then they will (if you are lucky) escalate to level 2 support, who might call you back if you are lucky.

The answer desk team have no problem blatantly lying to you. For example, they promised me every time that they will email me the case details but rarely ever did so. As a result, each time you contact them about the same issue, there is no reference number to give them, so you have to go through it all again every time. Once when I tried to chase up a missing invoice, the person claimed that they do not send out invoices, which is simply not true. They promise to follow up cases, and then never contact you again. the list goes on.

When you speak to them on the phone they will ask you to explain the whole issue, and will then transfer you to someone else, again with no reference number and will not explain anything to the person they have just transferred you to, so you will have to go through it all again. This can easily happen several times in a row as you get transferred from one dept to another as each person refuses to take responsibility, and then they will just randomly drop the call, and you will have to call back and go through it all again 3-4 more times because you still do not have a reference number.

One tech (and I use the word tech loosely) I spoke to when I was having ongoing Windows corruption issues, tried to get me to permanently run windows from a USB memory stick instead of from a hard disk, which I refused to do as this is clearly not a viable solution and it would make my system ridiculously slow and a USB memory stick is not big enough anyway.

He refused to provide any further support unless I did this, and refused to escalate to level 2 even though I had paid for ASSURE support, he refused to provide me with the number for customer services so I could make a complaint, he refused to send me case details, kept promising he would email me the details, but of course never did.

Another tech tried to solve my issue by putting my system permanently (not temporarily for debugging) into clean boot mode and thus disabling all my third party services, such as my backup, antivirus, RMM, software updates, basically everything that kept my system secure, and promised this would solve all my problems. Luckily, since I am a tech-savvy person, I knew this was not safe and did not leave my system in this state, but a non-technical person would have just accepted this solution and been left with a vulnerable, unprotected system and no backups.

If you can get through to level 2 support then you may get some useful help from someone who actually has some technical ability, and able to solve your problem, but the level1 support is really only suited to those in the computer illiterate category, if you are a computer literate techy, they will drive you mad.

SiteGround Hosting Review – the honest truth why siteground sucks

SiteGround Hosting Review – the honest truth why siteground sucks

siteground hosting review (siteground suck)

Back in 2017 I decided to give SiteGround WordPress hosting a try,due to all the great reviews they have on TrustPilot and the never ending stream of recommendations found online, I thought it was a safe bet, but sadly the opposite turned out to be true. Here is my Siteground hosting review, detailing my 10 months of hell with this terrible hosting provider.

TL;DR: in case you cannot be bothered to read the whole thing, Siteground sucks, I now use GURU instead.

Side note, do not trust Trustpilot reviews.

Things did not even start out good with Siteground, I was given wrong advice right from the outset, the plan they had recommend based on my requirements didn’t support what I needed and right from the get go they were giving me the usual “you need to upgrade” canned responses.

I took their advice (even though I didn’t believe it) and upgraded to cloud hosting. But the cloud server also had nothing but ongoing problems since day 1. There was always something breaking or not working. I was never able to put any clients or my own sites live on this server as I could never trust it.

TL;DR: I think Siteground suck big time and all the positive reviews and recommendations are nothing more than affiliate link click bait. Literally everyone with a blog seems to have a Siteground affiliate account, even me.

Like beating your head against a brick wall

Right from the get go, I spent weeks arguing with support over custom DNS servers because they kept insisting that this requires something to be installed on the server in order to set custom DNS and they also they insisted it also requires me to transfer my domain name to them.

Having run my own hosting company for many years, I know exactly how custom DNS works as I have set this up myself. It is simply a case of registering the name server records with the domain registrar as a DNS server. Domains do not need to be transferred, nothing whatsoever has to be installed to achieve this and even if it did, this has no relation to a domain transfer,

I had to give up this discussion, as I was talking to a brick wall, and could not get past the mindless canned responses from monkey’s who clealry had no idea how DNS or name servers actually work.

I also had problems with my tickets, emails and logs etc, all having wrong times on them due to an incorrect setting in PHP, and again spent weeks arguing with Siteground over this, with them insisting the issue was at my end and that everything on the server was correct.

Sadly you are not allowed remote access to their cloud servers, otherwise, I could have just fixed it myself, so you have to rely on them to fix things, which they won’t do if they refuse to accept there is an actual issue. Finally, after much arguing, and telling them exactly where to look and what to do, I proved to them that the issue was on the server, and they finally fixed it.

But no apology for all the weeks of time wasting and denial, arguing with me and all the issues they had caused me through their incompetence and ignorance. This is the Siteground attitude in general, they do not care about you as a customer and never apologise for their mistakes or admit they are wrong.

The final straw was when they just decided to block certain ports on the firewall without any warning, completely breaking my billing system and email. They did not inform me they were doing this and completely failed to diagnose that they were the cause, again blaming me, denying that there were any issues or changes at their end.

When I finally proved, after much effort, that it was their own firewall that was the cause, they once again just fixed the issue with complete apathy and no apology.

These are just some of the worst issues I endured, there were so many problems I cannot even remember them all.

Canned response hell

SiteGround deliver a neverending stream of insincere  “canned responses” to give the impression that they care, but when something goes wrong, and their actions or lack thereof are damaging your business or causing you downtime, they simply do not care and just continue to deliver their canned responses like mindless robots. After you have contacted them a few times you can quite literally predict everything they are going to say word for word, that is how rehearsed and predictable it is.

Everything I put on the SiteGround server was broken almost the entire time, had I actually put any clients live on this server I would have probably lost them all due to the constant downtime. I ended up sticking with Hostek, who have always been consistently reliable.

Needless to say, I never got to the point of actually testing the performance of WordPress or their server since it never actually worked.

When I tried to cancel my account, I just received more canned responses and a total refusal to refund the months I had left, despite all the endless problems which they had caused me to cancel in the first place. Although since writing a review on Trustpilot, they did refund my last 2 unused months. 

Their support ticket system is also a nightmare. When they reply to your ticket, you do not get the actual reply via email, you just get a notification telling you they have replied, and you then have to login to your account to read the reply. This is annoying at best and a massive time wasting inconvenience at worst. If you are not in front of your computer, it means that you cannot deal with the ticket or even see the response to see if it is urgent or needs your attention unless you are able to login to your account from your phone.

Second Chance

Fast forward to April 2018, and I decided to give SiteGround another chance to redeem themselves with their shared hosting and did a “Flywheel vs SiteGround” speed comparison.

I signed up and immediately had a problem with my account, which would not activate, and I had to contact them to get it activated manually.

I use “All in One WP Migration” plugin to move sites from one host to another, it works well and I have used it on multiple providers and sites. When I tried to use it on SiteGround , the file upload kept freezing and was not getting much further than 2-3% on each attempt.
When I contacted SiteGround support, they decided (as usual) it was a problem with the plugin and blatantly refused to help. I did advise them I have used this plugin many times with no issues, but they did not care. I told them that this would not bode well for my review of their service, they did not care about that either and simply said “that is my choice”.

So I deleted and reinstalled WordPress from scratch via their Cpanel to give it another go. This time around the default install was giving a bunch of PHP errors right from the outset, but I tried the migration anyway to see if it would fix the issue. Good news is that the “All in One WP Migration” plugin worked just fine this time.

Sadly this did not fix the PHP errors, and they remained, so I opened another ticket with SiteGround to see if they would actually provide any support this time. I waited a day, no response, so I logged in only to find no sign of the ticket I had submitted.

So I tried again and opened a 2nd ticket, this time I took a screenshot of the ticket prior to submitting and the subsequent confirmation page, just in case. Once again my ticket vanished, with no response.

I then sent them a tweet complaining about my tickets vanishing and tried a 3rd time, fully expecting them to deny that any tickets had even been submitted.

SiteGround Hosting Review 3

My third ticket did receive a reply, and sure enough, as expected, they did completely deny that I had submitted any other tickets, even when I provided the screenshots as evidence. They also tried to blame the errors on my theme and plugins, despite the fact that the errors were there on the default install, before I had even uploaded my site or any themes or plugins.

So far, it is still a big #FAIL for SiteGround support.

Considering how consistently bad my experience has been with Siteground, the number of good reviews  is very surprising. I can only assume that the average, non technical customers simply believe all their excuses and lies or they have done a very good job of filtering out negative reviews.

I am going to keep this site hosted with them for a while and see if things improve, or until they screw up so badly that I have to move it. So I will be updating this review as and when required.

UPDATE : July 1st 2018

The way SiteGround have some of the features in their CPANEL configured is very bizarre and will be downright inconvenient for anyone hosting multiple clients. One of those is how they needlessly restrict FTP users.
With other hosts, you can create an FTP user using any domain in your account, so when you host multiple clients, their FTP login will be their own domain, E.G. user@theirdoamin.com.

SiteGround Hosting Review 4

Siteground, however, restrict you to only being able to use your primary domain for all FTP users. The primary domain is the first one you setup when you created your account. So if the first website you setup was your own, probably not a big deal, as it will your own domain used for all logins.

But if the first website you setup was for a client, that clients domain name will now be used for every other client’s FTP user (username@client1.com). No matter how many ways I tried to explain to them, they just didn’t get why it would be an issue.

SiteGround Hosting Review 5

 They also have a lot of features in cpanel which simply do not work or are disabled, so why have them there at all?

One of the most outrageous features I found was the manual backup, which they charge you $19.95 to use. I have never come across any other host that charges you to perform backups of your site.

On top of this, the cpanel account backup is disabled if you are using over 5GB of space. This means if you want to move to another provider, you cannot make use of the cpanel backup.

Update January 2019

It has now been 10 months that I have been using SiteGround, and while the performance and up time have been fine, sadly I still cannot say the support in any way lives up to its reputation. There have been a few instances where the support has been good, but it is very hit and miss. Sometimes I get helpful staff who know what they are doing,  fix problems and are polite, other times the responses are still unhelpful, ignorant and full of attitude.

On the plus side, I haven’t really noticed the annoying canned responses, so maybe they have stopped with that. In a recent  incident, I opened a ticket as I have been having random issues on multiple sites for several weeks with http errors caused by timeouts when uploading images, even tiny 28k images. It will often take 10-20 attempts to get it to upload.

I received a typical unhelpful response from SiteGround support, they made one attempt to upload an image and because it uploaded successfully for them, they completely dismissed the fact I have been having this issue for weeks on multiple sites, and decided everything was fine, and closed the ticket.

I have also had several occasions where their letsEncrypt SSL has stopped working for unknown reasons or did not renew the SSL properly, thus breaking the site. All I get from is the same useless response.

It is unlikely for such issues to reoccur in the future, as everything is properly configured now. 

However, in case you encounter the same or similar issues, please post a new ticket via the User Area > Support tab, so we can investigate further and assist you. 

On one occasion they claimed the problem was not at their end and told me it was an issue with my site and that I would need to hire a developer to fix it and tried to refer me to codeable, who they make commission from.

I of course knew this was complete nonsense and I solved the issue by deleting the existing ssl and creating a new one. I wonder how many other unsuspecting customers they say this to, causing them to spend money hiring a developer they do not need.

When my hosting comes up for renewal, I have decided it is time to move on, currently I am testing out some other providers.

UPDATE: I have now moved all my hosting to GURU and so far am very happy, the support and service has been great so far, everything has been superior to SiteGround in every way.

Checkout my GURU Hosting Review.

PROS

  • Fast and responsive Live Chat
  • Good WordPress features such as 1 click staging, GIT integration, automatic updates and SG caching
  • Performance of shared hosting is good when you have all the caching enabled.
  • Reasonably cheap (until renewal time comes, then the price triples)

CONS

  • Unreliable and incompetent advice
  • Cloud hosting completely unreliable
  • Too many canned responses
  • Poor troubleshooting skills
  • Completely uncaring & apathetic attitude of staff
  • Inability to take responsibility for their own mistakes
  • Annoying ticket system
  • Have to pay for backups
  • cpanel backup disabled after 5GB

You should also checkout independent review and comparison by Milyin, Siteground Sucks Why I Shifted from Siteground to Bluehost in 2021.

Tech support scams on the rise

Tech support scams on the rise

Tech support scams on the rise 20 WordPress

A typical technical support scam works like this:

1. A user receives a phone call, claiming to come from Microsoft or your ISP, claiming that a security problem has been found on their network or computer.

One trick fraudster may use to gain a less technically savvy user’s confidence by tricking them into looking for error messages in Windows Event Viewer’s logs.

Tech support scams on the rise 21 WordPress

In fact, such entries are completely harmless and should not be considered evidence of a malware infection.

2. The scammer tricks their intended victim into giving them remote access to the user’s computer in order to “fix” the issue. In truth, they install a remote access trojan (RAT).

3.The scammer claims to have identified fake “threats” on the victim’s computer and scares the user into handing over their payment details or making an online purchase to “fix” the computer.

Usually, the scammer will present the situation as urgent and be requiring immediate action in order to prevent their intended victim from checking with a tech-savvy friend or relative.

In some cases, the scam will begin with the user seeing bogus security alerts on their computer, which urge them to “call support” for advice.

Tech support scams on the rise 22 WordPress

New statistics published by Microsoft reveal that the number of complaints its own customer services team have received about tech support scams has risen 24% since 2016, with some 153,000 reports from 183 different countries around the world.

15% of the complainants admitted that they have lost cash to the scammers, losing between $200 and $400 on average. The financial losses can be much higher, however. One report received by Microsoft in December 2017 detailed a scammer who had drained a bank account belonging to a victim in the Netherlands to the tune of 89,000 Euros (US $108,000).

The problem isn’t limited to Windows desktop PCs – all manner of devices and operating systems have been targeted, including mobile platforms and Apple Macs – but I think it is fair to say that most commonly the callers do claim to be calling from Microsoft, or on behalf of a company working with Microsoft.

Microsoft is itself at pains to point out that it does not send unsolicited email messages or make unsolicited phone calls offering to fix computers, or requesting personal or financial information.

It simply isn’t in the business of proactively reaching out to people to offer them technical support.

In a similar vein, a genuine Microsoft error message or security warning will never include a phone number. So don’t ring it!

This is all fairly simple advice for you and me to follow, and I’d like to think that if you’re reading my blog, you’re already more security-savvy than the typical computer user.

But don’t forget that even though you may not be duped by technical support calls like those described in this article, it’s perfectly possible that you know somebody elderly or vulnerable who could be fooled. Always be on the lookout on their behalf, be sure to warn them about “friendly” unsolicited technical support calls as they could be the next to fall victim.

If you believe you have been on the receiving end of a technical support scam you can report it to Microsoft via an online form at www.microsoft.com/reportascam

If you do not currently have a cybersecurity solution in place, then I recommend BitDefender. This is the product that I use myself, and I also offer managed BitDefender GravityZone solutions to clients.

Companies house is a playground for criminals

Companies house is a playground for criminals

Companies house is a playground for criminals 23 WordPress

A businessman registered a company to former business secretary “Vince Cable” to highlight how easy it is for criminals to lodge false details with Companies House, has been fined for deliberately falsifying information.

Company director Kevin Brewer, instead of being praised for highlighting the obvious flaws in the companies house website, was ordered to pay over £12,000 after pleading guilty to filing false information on the UK’s company register.

However, critics have labelled it a “pyrrhic victory”, as Brewer claims to have taken the action to highlight a loophole in the UK’s corporate registry. Instead, he became the first person to be prosecuted in the UK for falsifying filings.

Accountants have previously expressed concern at the ambiguity in anti-money laundering regulations that allows criminals to incorporate and easily set up any bogus business directly with Companies House.

Two’s company

Brewer, the owner of Birmingham-based consultancy National Business Register, concocted the stunt to prove that anyone could form a fake company in the UK, giving any name or address they wished, which could then clearly be used for illegal or illicit purposes. Using the Companies House online service he paid £12 each to register two fake companies.

First, in 2013 he registered John Vincent Cable Services Ltd on Companies House, making former Business Secretary Vince Cable a director and shareholder without his knowledge.

Brewer then claims to have written to Cable to inform him of the loophole and the company was dissolved and taken off the company register. Brewer also publicised this via an article in the Mirror.

After perceiving no action being taken to resolve the issue he formed another company in 2016, Cleverly Clogs Ltd, making Baroness Neville-Rolfe – the Minister with responsibility for Companies House – James Cleverly MP and an imaginary Israeli national, Ibrahim Aman, all directors and shareholders without their knowledge.

Again, Brewer claims to have informed the government of his actions and the reasons behind them. This time Companies House dissolved the company, took it off the company register and instead of taking steps to fix the problem, prosecuted him under section 1112 of the Companies Act 2006, which sets out the criminal offence of providing false information on the company register.

Brewer pleaded guilty at a hearing at Redditch Magistrates’ Court and was fined £1,602, ordered to pay costs of £10,462.50 and charged a victim surcharge of £160.

‘Right to take action’

Vince Cable, now Liberal Democrat leader, told the Financial Times the punishment seemed “heavy-handed”, but added that Companies House was right to take action against the fraudulent use of names, which is a “growing concern”.

Baroness Neville-Rolfe told the FT the first she heard of the matter was when she received a letter at her private address informing her of her new directorship, and she felt it was a “pretty serious” matter. “It’s not a very pleasant thing to happen to you,” said Neville-Rolfe, “and I felt it was fair enough to assist in the prosecution.”

A Companies House spokesperson claimed that its records were under “constant scrutiny” by law enforcement agencies, and were a “powerful tool for identifying inaccurate or fraudulent information”.  If this were true, then one has to ask how it could be possible then, to so easily register a fake company with fraudulent information.

The spokesperson also said that Brewer had been warned not to proceed with the registrations and reminded of the law, presumably because they did not want this massive flaw in their system being brought to public attention.

Prosecution ‘beyond comprehension’

However, the prosecution has been labelled by one commentator as a “pyrrhic victory”.  For Richard Osborne, managing director of eFiling (and founder of UK Business Forums), the case exposed the sheer incompetence of the system, which makes Companies House, and the UK, a playground for real criminals.

“The government’s excuse was that he [Brewer] founded those companies with the intention of making a profit off the back of the ministers’ names. Why makes no sense, as why would he do that and then write to the ministers involved telling them what he had done and asking for a meeting to highlight the problems? This is clearly a very lame attempt at coverup and is beyond comprehension.

“The government’s press release basically vindicates their line on not changing the legislation and keeping the system open for criminal activities.  Out of all the 4,000 beneficial owners of companies who are under the age of two, and the thousands of registered companies that Transparency International has linked to fraud, they chose only to prosecute and silence the one person who made his actions public and wrote to them in an effort to fix the broken system”.

The fact that Mr Brewer is the only person ever prosecuted for falsifying information, and that no action has ever been taken against any actual criminals,  certainly makes you wonder what ulterior motives are at play here and who exactly may be profiting from it.

Almost 700,000 companies are created each year in the UK. A recent report from Transparency International flagged that Companies House currently has only six members of staff responsible for policing the 4m UK companies current registered, while Global Witness claims that almost a tenth of registered companies had broken UK rules by failing to name their controlling shareholders.

This is a stark warning to anyone that uses Companies house data to verify the validity of a registered company, any registered company could easily be fake and fraudulent.